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Guarantees

What our guarantees cover

If you find a defect in the material or workmanship in any part or component, Luxury Garden Gazebos will, at its discretion, repair or replace the product free of charge. "Defects", as used in this guarantee, are defined as imperfection in material or workmanship that will impair the use of the product.

Under this guarantee we are unable to exchange goods that have been treated, painted or modified in any way, or bespoke items. In these cases we would repair any damage covered by the guarantee.

In the event that you have a problem, please forward images of the damage to support@luxurygardengazebos.com together with your order details.

Gazebos

We warrant our gazebos, including timber, solid canopies and stainless steel brackets and fixings for a period of 5 years from the date of delivery.

Gazebo Side panels

We warrant our side panels for a period of 5 years from the date of delivery.

Gazebo Canopies and side panels with transparent panels

We provide a manufacturers guarantee for canopies and side panels with transparent panels for a period of 1 year from the date of delivery.

Gazebo Accessories

We provide a manufacturers guarantee for all electrical items for a period of 1 year from the date of delivery.

All Weather Outdoor TVs

All of our TV screens are supplied with a 1 year (return-to-base) warranty. This covers all parts and all labour. Extended warranties are available upon request.

Teak Garden Furniture

Our teak garden furniture is  supplied with a 1 year (return-to-base) warranty.